Tips for Technical Support Calls
Type
Blog Post
Published
Sept. 20, 2016, 2:39 p.m.
...tricks will apply to any biology-related customer support interaction.
Before contacting customer service...ton of data on the catalog page. It’s not always super easy to navigate the glut of information, but it...information as possible about the issue. For Addgene support, make sure to mention the plasmid catalog number...have real scientists answering their technical support questions (besides Addgene, I know both Abcam and...question, and now...
One of the aspects of customer support that I miss is that you’re never really sure what... response, just keep in mind that our customer support scientists wear many hats at this still relatively... customer support...