Career Insights: Technical Support Specialist
Type
Blog Post
Published
Nov. 9, 2017, 2 p.m.
...advantageous to speak multiple languages - that makes communication with customers from around the world easier....their general job duties. Bigger companies have dedicated technical support teams, sometimes comprised of...and email/phone are the most popular ways to communicate with customers. Online live chat is a convenient...instances, variations of the product’s specific application instructions or “optimized steps” can be linked...customers may tell all sorts of details about the application, just not the ones that matter. Therefore, if...the opportunity to develop interpersonal and communication skills. Problem solving and analytical skills...develop an understanding of when to use these communication skills by working with people from many different...